These Terms and Conditions govern the contractual relationship between ProVitalRetreatX and residents of our retirement living services, wellness programs, medical guidance processes, and senior care services. They apply to all offered care services and supplementary provisions. By engaging our services or scheduling a consultation, you agree to these conditions.
Engaging our care services can be done in person at our facility, by telephone, email, or through our website. The contract is established upon confirmation by ProVitalRetreatX. For consultations and specialized care services, prior scheduling is required to ensure optimal service quality. The right to service engagement exists only after receipt of a confirmation and payment processing, where applicable.
Our services include wellness consultation, care programs, medical guidance processes, health assessment and planning, resident comfort, and complementary services such as wellness evaluation and care strategy development. The type, scope, and duration of each service are defined in the current service description or the respective engagement contract. ProVitalRetreatX reserves the right to modify service offerings when necessary for medical or organizational reasons. If a healthcare professional is unavailable, we will provide a qualified substitute or offer an alternative appointment where possible.
Service fees are payable in advance unless alternative payment terms have been agreed upon. For comprehensive care packages, installment payments may be arranged. Payment is processed via bank transfer or, in special cases, directly at our facility. Prices for specialized care services or custom program development are indicated separately and due by the specified date. In case of payment default, we reserve the right to suspend services or to charge interest according to legal provisions.
At ProVitalRetreatX, we are committed to providing high-quality care services for senior residents. Our refund policy is designed to ensure fair treatment while maintaining professional standards:
All refund requests must be submitted in writing to info@provitalretreatx.com with detailed explanation of the circumstances. Each request will be reviewed within 5 business days, and we commit to fair resolution that respects both resident interests and professional service standards.
Current consultation times are available on our website and in service descriptions. We request punctual attendance. Late arrivals exceeding 15 minutes may result in rescheduling of appointments. Missed appointments cannot be refunded unless expressly agreed upon or individually arranged in special circumstances.
Engagement of our care services is subject to professional confidentiality standards. All personal information and health details shared during our services are subject to strict confidentiality standards. ProVitalRetreatX commits to maintaining the highest professional standards and expects the same from all residents. We request that existing health matters or special circumstances be disclosed before service commencement. ProVitalRetreatX is not liable for circumstances beyond our control or indirect consequences of service engagement.
The premises and equipment of ProVitalRetreatX must be treated with care. Wellness documentation and resources are provided for the services and included in the service fee unless otherwise indicated. ProVitalRetreatX assumes no liability for personal belongings and valuables. The consultation rooms and common areas should be left in an orderly condition.
The content, methods, wellness materials, and resources provided in our services are subject to copyright and professional confidentiality. Distribution, commercial use, or publication without express permission from ProVitalRetreatX is not permitted. All residents commit to confidentiality regarding information of other residents. Recording of meetings is allowed only with prior consent of all present individuals.
Residents' personal data is treated with the utmost care and used exclusively for contract processing and care service delivery. Disclosure to third parties occurs only as necessary for contract fulfillment or legal requirements. Further details are regulated in our separate Privacy Policy.
Swiss law applies. The jurisdiction for all disputes is the registered office of ProVitalRetreatX.